Terms and Conditions
All children are to be collected no later than their booked collection time. A penalty may apply to late pickup as per our fees policy.
Fees must be kept up to date or paid in advance. Failure to do so may result in the child/ren being stood down from the programme until full payment is made.
Only persons appropriately identified as authorised contacts will be permitted to collect a child unless the Programme Manager has been advised otherwise in advance, preferably in person.
Absences
Before School Programme: The Manager must be notified if a child will not be attending on a booked day before 7am. Please text 027 621 9878 (There is no absence fee and you will be charged the normal daily fee.)
After School Programme: The Manager must be notified if a child will not be attending on a booked day before 12noon. Please text 027 621 9878 (There is no absence fee and you will be charged the normal daily fee.) If you have booked your child in and then you need to cancel, then we require one weeks notice to enable a full refund.
Holiday Programme: Please advise Play Dates by texting 027 621 9878 before 7am. (There is no absence fee and you will be charged the normal daily fee.)
Cancellations
If a booking needs to be cancelled, one week’s notice is required (unless otherwise arranged with the Programme Manager) for any refund to be considered.
When applying for WINZ subsidies, it is the parent/caregiver’s responsibility to pay programme fees until authorisation from WINZ has been received. Any eligible payments will then be refunded from the date WINZ payments commence.
Any disagreement regarding fees is to be addressed directly with the Programme Manager.
The Programme Manager must be advised immediately of any changes to details contained within the enrolment form.
The Programme Manager must also be advised of any situation that may be upsetting or disturbing to the child/ren.
During the school holidays, we will have local high school students completing work experience placements with us as part of their school learning programmes. These students will assist with activities and day-to-day programme support under the direct supervision of our qualified staff members. Work experience students will not be left unsupervised with children and will not undertake any responsibilities outside of their placement requirements. All students will be expected to follow our policies and procedures, including our health and safety and child protection policies.
Parent contract details
If you have any questions about the programme or wish to see a copy of the programme policies prior to signing, please contact us at hello@playdates.nz In the event of an emergency or accident I consent to the programme staff taking necessary steps, including giving first aid and if required calling an ambulance, or transporting my child to ensure their safety and well-being.
1. Cancellation/Changes: If you need to make changes to your full-time/part-time booking, please email with at least 1 weeks' notice. Cancelling your child permanently where there is a full-time/part-time booking requires a two week notice period. NO refunds or credits will be given for absences, illness, public holidays or Teacher Only days.
2. I agree to sign the daily register and record the start and/or finish times for my child.
3. I agree that only the people stated on the enrolment form will be allowed to collect children. No children will leave the programme unaccompanied without written permission and the agreement of the supervisor.
4. I agree that personal possessions are my child’s responsibility when attending the programme. I agree that, while the programme will exercise all due care, the programme and staff will not be liable for accidental loss or damage to any personal property that a child has at the programme.
5. I will ensure my child will be dressed appropriately for the weather and play AND I will provide sunhats, jackets, warm hats and spare clothing, when requested.
6. I give permission for my child(ren) to participate in all our activities. To the extent permitted by law I agree that the programme management and staff will not be liable for accidental injuries which can occur, especially when children are involved in active play.
7. I understand that the programme management reserves the right to exclude from the programme any child who is frequently disruptive, ignoring programme rules, or who poses a significant risk to the safety of themselves or others. The programme strives to be fair, positive and consistent in helping children behave appropriately. Please refer to the behaviour guidance policy.
8. In the event of sickness or accident I authorise qualified medical attention be secured at my expense.
9. I give permission for the programme staff to administer first aid, sunscreen and seek any medical assistance necessary and that I will be liable for any costs incurred.
10. I give permission for a staff member to give my child any required medication if it is requested in writing by me or following a phone call.
11. I understand that programme management has a paramount commitment to the safety and wellbeing of children in its care and may at their discretion seek professional guidance in the case of suspected child mistreatment or abuse. Please refer to our child wellbeing policies.
12. I understand that my child’s photo may be taken while at the programme and could be used for programme promotional purposes – please advise us if you have any concerns.
13. I understand that the programme will take all reasonable precautions to protect my personal information from misuse, loss, unauthorised access, modification or disclosure. Under the Privacy Act 1993 I have the right of access to, and correction of, personal information held by the programme.
14. I acknowledge that my personal details may be viewed by staff from the Ministry of Social Development or Te Kahui Kahu (Social Sector Accreditation) for programme accreditation and funding audit purposes.
15. I agree to keep the programme informed about changes to personal information provided and I will provide complete information about any allergies and/or medical conditions that my child has.
16. From time to time, we will have local high school students completing work experience placements with us as part of their school learning programmes. These students will assist with activities and day-to-day programme support under the direct supervision of our qualified staff members. Work experience students will not be left unsupervised with children and will not undertake any responsibilities outside of their placement requirements. All students will be expected to follow our policies and procedures, including our health and safety and child protection policies.